1. What is Muzo, and how does it work?
Muzo is a ride-hailing platform in Ghana that allows riders to request rides by offering a preferred price. Drivers can accept or counter the offer, ensuring fairness and flexibility.
2. How is Muzo different from other ride-hailing platforms in Ghana?
Unlike traditional platforms, Muzo does not fix prices or assign drivers automatically. Instead, it uses a counterbid model that enables mutual agreement between the rider and the driver.
3. What is the counterbid model, and how does it benefit me?
The counterbid model allows riders to propose a price and drivers to accept or negotiate. This promotes transparency and fair pricing.
4. Does Muzo operate in all cities in Ghana?
Muzo is expanding across major cities in Ghana. You can check the app to confirm if your location is supported.
5. How do I download the Muzo app?
Visit the Google Play Store or Apple App Store and search for "Muzo Ride-Hailing" to download the app.
6. Is Muzo available on both Android and iOS?
Yes, Muzo is available for download on both Android and iOS devices.
7. How do I sign up as a rider?
Download the app, create an account with your mobile number, and follow the setup instructions.
8. How do I register as a driver?
Visit the Muzo Driver page and complete the registration with the necessary documents and vehicle details.
9. Can I choose the vehicle I want to ride in?
Yes, Muzo offers a wide range of vehicles, and riders can choose their preferred type based on their needs.
10. What types of vehicles are available on Muzo?
Options include Sedans, SUVs, Hatchbacks, Mini Vans, Pickups, Mini Trucks, Trucks, Cargo Tricycles, Motorcycles, and Taxis.
11. How are fares calculated on Muzo?
Fares are based on the rider's proposed price and the driver's counterbid. Once agreed, the fare is locked in.
12. Can I negotiate or set my ride price?
Yes, riders initiate the price, and drivers can counter the offer.
13. What payment methods are accepted on Muzo?
Mobile Money, cash, and in-app payments are accepted.
14. Can I pay with mobile money?
Yes, Mobile Money is one of the primary payment methods.
15. Can I pay in cash?
Yes, cash payments are allowed.
16. Are there any hidden charges?
No. Fares are transparent and agreed upon before the ride starts.
17. What is the commission rate for drivers?
Muzo charges a fixed commission of 12% for city rides and 10% for intercity rides.
18. Are intercity and city rides priced differently?
Yes. Intercity rides typically have higher per-kilometer rates due to longer distances.
19. How do I view my trip receipt?
Receipts are sent via email and also available in the app under trip history.
20. What happens if my driver requests more than agreed?
Report the incident through the app. Muzo investigates and takes necessary action.
21. How do I request a ride?
Open the app, select your location and destination, propose a fare, and wait for driver's response.
22. Can I schedule a ride in advance?
Yes, scheduled rides are supported for better convenience.
23. What if I leave something in the vehicle?
Use the trip history to contact the driver directly or report through support.
24. Can I cancel a ride after booking?
Yes, cancellation is possible, but cancellation fees may apply.
25. How do I rate my driver?
After each trip, the app prompts you to rate your driver based on the experience.
26. Is it safe to ride with Muzo at night?
Yes, safety protocols and SOS features are in place for nighttime rides.
27. Can I share my ride status with friends or family?
Yes, real-time trip sharing is available.
28. How do I report an issue with a trip?
Use the in-app support or contact customer service directly.
29. Can I select my preferred driver?
If previously favorited, yes. Otherwise, drivers are chosen based on availability and proximity.
30. What safety features are available for riders?
AI-based monitoring, an SOS alert button, and trip sharing are available.
31. How do I become a Muzo driver?
Sign up on the Muzo Driver app and submit the required documents.
32. What documents are required to register as a driver?
Valid Driver's License, Roadworthy Certificate, Insurance, National ID, Passport Photo, and Police Clearance.
33. What types of vehicles are accepted?
Sedans, SUVs, Hatchbacks, Mini Vans, Pickups, Trucks, Tricycles, Motorcycles, and Taxis.
34. Can I drive part-time?
Yes, Muzo allows full-time and part-time driving.
35. How much can I earn driving with Muzo?
Earnings depend on hours worked, vehicle type, and number of rides.
36. How do I get paid?
Withdrawals can be made via Mobile Money (GHS50–10,000) or Bank Transfer (GHS100–20,000).
37. What is the minimum and maximum withdrawal amount?
Mobile Money: GHS50–10,000. Bank Transfer: GHS100–20,000.
38. How does the daily deposit system work?
Drivers deposit daily cash sales directly through the driver app.
39. Can I decline a ride offer?
Yes, drivers can accept or decline ride offers based on the proposed fare.
40. What safety features are provided for drivers?
AI alert systems, AR-assisted route navigation, and driver safety tips are integrated.
41. How does Muzo use AI to enhance the ride experience?
AI is used for real-time pricing analysis, fraud detection, route optimization, and safety alerts.
42. What AR tools are available for drivers and riders?
AR navigation, rider pickup guidance, and hazard alerts enhance the travel experience.
43. What is the SOS feature, and how does it work?
A quick-access SOS button shares your live location with emergency contacts and local authorities.
44. Is my data safe on Muzo?
Yes, all data is encrypted and stored securely according to local and international standards.
45. How are routes optimized on the platform?
AI and AR tools provide live traffic updates and best route suggestions.
46. How do I report safety concerns or harassment?
Use the in-app report feature or contact Muzo support directly.
47. Does Muzo provide 24/7 support?
Yes, Muzo offers round-the-clock customer support.
48. Are background checks done on drivers?
Yes, background checks, including police clearance, are mandatory.
49. How does Muzo prevent fraud and impersonation?
Driver verification, live selfie authentication, and ride history tracking help prevent impersonation.
50. Can I get live route tracking during a trip?
Yes, both the rider and the driver can access real-time route tracking throughout the trip.