Here’s the full Safety Tips Page for Muzo, covering both Riders and Drivers in a clean, professional, and easy-to-read format:
At Muzo, safety is a shared priority. Whether you're a rider heading home or a driver earning on the road, our platform is designed with multiple layers of protection, powered by technology, best practices, and mutual respect.
Muzo drivers are at the heart of our ecosystem. Here’s how to stay secure and provide a top-notch experience.
Verify Rider Identity: Check the rider’s name and match their pickup details before starting the trip.
Vehicle Check: Inspect your vehicle daily — tires, brakes, lights, seatbelts, and mirrors.
Use the In-App Navigation: Rely on Muzo’s AI-powered map and AR alerts for the best and safest routes.
Follow Traffic Rules: Always obey road signs and speed limits.
Keep Doors Locked While Driving
Avoid Distractions: No texting or unnecessary phone use while driving.
Respect Boundaries: Maintain professional conduct and avoid personal conversations unless initiated by the rider.
Use the SOS Button in the app to alert emergency services and Muzo support.
Record Details: Take note of incidents, locations, and people involved.
Report Immediately: Use the driver support line or in-app help center.
Your comfort and security matter from booking to drop-off.
Check Driver Details: Confirm the driver’s name, photo, and license plate before entering the vehicle.
Share Trip Info: Use the "Share Ride" feature to let friends/family follow your route in real time.
Choose Well-Lit Pickup Locations, especially at night.
Sit in the Back Seat, especially if riding alone.
Follow the Route: Use your map to make sure you’re headed in the right direction.
Be Polite, But Firm: Set personal boundaries if needed.
Use the In-App SOS Feature
Exit Safely: If uncomfortable, request to end the trip at a safe public place.
Report Incidents: Contact Muzo’s 24/7 safety team through the app.
Fraud and impersonation detection
Ride pattern alerts and route monitoring
Identity verification for both riders and drivers
Hazard recognition (potholes, detours)
Navigation cues to avoid high-risk areas
Visual indicators for safe drop-off zones
24/7 Support Center: Reach us via in-app chat or call
Anonymous Reporting Option
Incident Review Team: Swift action on reported safety violations
At Muzo, we believe that a culture of mutual respect leads to safer, more enjoyable rides for everyone.
No abuse or harassment
No discrimination
No intoxicated behavior
Respect people’s privacy
📘 Read the full Muzo Code of Safety
📲 Keep your app updated for the latest safety features
🔄 Refresh yourself with periodic driver/rider refresher tips via in-app notifications
Your safety is our mission. Let’s keep each other safe — every ride, every time.